1. Information We Collect
We may collect the following types of personal information:
Personal Information
* Full Name
* Email Address
* Mobile Number
* Residential Address
* Government-issued Identification (where required for verification)
* Nationality
* Date of Birth (where required)
Booking Information
* Check-in and Check-out Dates
* Number of Guests
* Property Booked
* Special Requests
* Payment Status
* Booking History
Payment Information
Payments are processed through secure third-party payment gateways. Nuvaasa does not store your complete credit card, debit card, or banking details on its servers.
Technical Information
When you visit our website, we may automatically collect:
* IP Address
* Browser Type
* Device Information
* Operating System
* Website Usage Data
* Cookies and Similar Technologie
3. Sharing of Information
We value your privacy and do not sell or rent your personal information.
Your information may be shared only when necessary with:
* Payment service providers.
* Property owners or property managers (only where required to facilitate your stay).
* Government authorities or law enforcement agencies where required by law.
* Technology service providers who assist in operating our website or booking systems.
* Professional advisors, auditors, or legal consultants where necessary.
All third parties are expected to protect your information and use it only for the purposes for which it is shared.
5. Data Retention
We retain personal information only for as long as necessary to:
* Fulfil your booking.
* Provide our services.
* Meet legal, accounting, tax, or regulatory obligations.
* Resolve disputes.
* Enforce our agreements.
Once information is no longer required, it will be securely deleted or anonymized where appropriate
7. Your Rights
Subject to applicable laws, you may have the right to:
* Access the personal information we hold about you.
* Request correction of inaccurate or incomplete information.
* Request deletion of your personal information where legally permissible.
* Withdraw consent for marketing communications.
* Request information regarding how your data is processed.
To exercise these rights, please contact us using the details provided below.
9 . Children’s Privacy
Our services are intended for individuals who are at least 18 years of age or are booking under the supervision of a parent or legal guardian.
We do not knowingly collect personal information directly from children without appropriate authorization.
To the maximum extent permitted by applicable law, Nuvaasa shall not be liable for indirect, incidental, or consequential losses arising from the use of the property or services, except where such liability cannot legally be excluded.
2. How We Use Your Information
We use your information to:
* Process and confirm bookings.
* Verify guest identity.
* Communicate regarding your reservation.
* Provide customer support.
* Process payments and refunds.
* Improve our website and services.
* Personalize your experience.
* Respond to inquiries and requests.
* Comply with legal and regulatory obligations.
* Prevent fraud and enhance security.
Where you have provided your consent, we may also use your contact details to send promotional offers, newsletters, or updates about Nuvaasa. You may opt out of these communications at any time.
4. Data Security
Nuvaasa takes reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
6. Cookies
Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.
Cookies help us:
* Remember your preferences.
* Improve website performance.
* Understand visitor behaviour.
* Enhance security.
* Measure website traffic.
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
8 . Third-Party Websites
Our website may contain links to third-party websites or services.
Nuvaasa is not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
10. International Guests
If you access our services from outside India, your information may be transferred to, processed, and stored in India, where our operations are based.
By using our services, you consent to such transfer and processing in accordance with this Privacy Policy.
11. Changes to this Privacy Policy
Nuvaasa may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.
Any updates will be published on this page with a revised “Last Updated” date. Continued use of our website after such updates constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Nuvaasa Hospitality
Email: Rishab@nuvaasa.com
Website: www.nuvaasa.com
Phone: +9199012 33002
We will make reasonable efforts to respond to your request promptly and in accordance with applicable laws.
